FAQ

WHAT ARE THE SHIPPING OPTIONS AND ESTIMATED DELIVERY?

Currently we are based in Singapore and only shipping within Singapore. Once your order has been placed, we will post out within 1-2 working days. For more info on delivery options, please refer to HERE

CAN I TRACK MY ORDER?

For those who opted for Registered Mail for parcels, you will receive a tracking number inside notification email once we have posted out. Alternatively you can check your registered mail parcel status from HERE.

WHAT IF MY ORDER WAS DAMAGED?

For fragile items, we use bubble wraps and corrugated cards to minimize the damage as little as possible. In an unlikely event that you item arrives damaged and not usable, please notify us with a snapshot of the product and order number via Facebook chatbox available at the right bottom of the page within 48 hours once you received the item. We will then arrange for a re-mailing to you.

WHAT HAPPENS IF MY ORDER GETS LOST IN THE MAIL?

For Singpost normal mail, occasionally mail loss may occur which is beyond our control and we will strongly recommend to opt for registered mail.

For registered mail, please contact Qxpress or couriers that was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If the courier is unable to locate your items, please contact us via Facebook chatbox available at the right bottom of the page and we will lodge an enquiry for you.

WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?

We take extra care in packing your orders and apologise in advance for any inconvenience caused when incorrect items are shipped to you. Please contact us at via Facebook chatbox available at the right bottom of the page to inform us and we will arrange for the correct item to be sent out to you immediately or we will organise for the item to be picked up from store.

WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?

In some cases, your order may be dispatched in multiple satchels/boxes due to its size. If this happens, orders may occasionally be delivered in subsequent days. Please contact us to check if this is the case. In the unlikely event that we have missed an item off your order, we will arrange for a replacement to be post out immediately or prepare the item to be picked up instore asap.