DESIGN PROCESS (2 working days) + PRODUCTION (3 working days) => at least 1 week lead time.
You will receive a mock-up via Whatsapp (primary platform for communication) or email (secondary platform if WhatsApp is not available) for confirmation after 1-2 working days you have placed the order. Once the digital artwork/ mock has been approved by you, no further changes can be made. During high-volume order times, the timeframe may become longer. Although we do our best to adhere to the timeframes and keep a strict schedule on our end, your response time can greatly affect project timeline. We expect that we will hear back from you within 24 hours of Whatsapp or emailing a draft – longer than that without any response can significantly impact or delay the project time frame, especially as it is custom made order. We will need a lead time of 3 WORKING DAYS to make the cake topper AFTER confirmation . We ensure that the design created is unique and gorgeous. We will only accept 1 x minor amendment to the mock-up and following changes will be chargeable. Alternatively, you may follow our instagram @mistydaydreamsg, screenshot preferred design from our past works and email immediately with order reference number to firstname.lastname@example.org after the order has been placed. This will speed up the design process greatly if you would like the same design as our previous work.
If you are opting for courier, do buffer ADDITIONAL 1-3 business days for delivery timeline after the cake topper is ready.
All cake toppers are packaged with care to ensure your items arrive in good condition.