Balloons Care

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     Welcome to Misty Daydream. It is your responsible to read and accept the following terms and conditions of the stated before you place and submit the order on this website.

The term Misty Daydream or ‘us’ or ‘we’ refers to the owner of the website who’s registered office is Misty Daydream , 3 Ang Mo Kio Street 62, LINK@AMK, #08-25, Singapore 569139. The term ‘you’ refers to the customer or viewer of the website.

Once the order is successfully placed, you will receive an initial Order processing email to indicate the order is well received. Please check your spam box if you are unable to locate the information.

Your helium balloons order will be prepared with your booked timeslot for collection/ delivery. 

You may check with us via our livechat during the operating hours if you are unsure. We will be able to take in last min order with the timeslot selected except for customised balloons which must be checked with us before the order is placed.

Please also read through on the instruction given on the email sent. Invoice will also be attached with the order confirmation.

Please also ensure that all order details in the check out is correct before submitting the order. We do reserve the right to decline your order, if we are unable to fulfil the order for any reason.

1) Helium Balloons Delivery

(i) [General]

  • In the event that the driver is unable to reach you by call upon reaching, they will try their best to place the balloons at the venue to prevent re-delivery fee. However in the event that the venue does not accept the balloons, the delivery will be mark “FAILED” and the whole order will be returned to the warehouse. Redelivery will take additional 2 to 4 hours depending on the driver schedule. You may also arrange for self collection if required urgently. Delivery fee will not be refunded.
  • Refrain from requesting the time slot that there is no one to receive the balloons.

(ii) [Receiving]

  • Always ensure that there is someone to receive the helium balloons by the earliest time-slot booked. The driver will not be able to wait for more than 10 min at the location.
  • Always ensure you are present at the location to receive the balloons yourself prior to the opted time-slot during the driver arrival. Balloons are fragile and tend to burst easily and therefore, it must be handle with care and prevent any mishandling. We will require you to conduct an physical check to the received balloons and to report us immediately if there is any rejection. 
  • We will not be able to replace/ refund the balloons if it is found with any of the following situation. 
    • Reporting after 30 min prior to receiving.
    • Receiving of balloons from other personnel other than yourself such as hotel concierge staff, restaurant staff, helper or others related.
    • Mishandling prior to the photo provided from our delivery driver upon delivery. 
    • Wrong / unclear delivery details provided.

(iii) [Instruction]

  • We will only acknowledge the delivery instruction by message or Whatsapp and please refrain from inputting at the order memo as it will be ignored.

(iv) [Care]

  • Do not put under direct sunlight nor put them near sharp edges. Ideally, it is advisable to put the helium balloons indoors to prolong floating hours.
  • Only opt for helium balloons delivery few hours before your event time. Floating time for helium balloons may vary based on balloons type (latex balloons floating time will be shorter than foil balloons in general). Please refer to below Helium Balloons Floating Time as a general guideline.
  • In the cases of minor balloons burst during/ after delivery that it is beyond our control, (Example 12″ balloons burst, we will compensate the amount in total only). We will only re-deliver the balloons (Cap at 1 hours after receiving/delivered) when the main balloons (Customised balloons) is burst or damaged.
  • Balloons will expand or contract due to temperature different and this might resulted to the customised balloons label crumpled. Please avoid bringing the balloons to the area between point with huge temperature different as this will stress to the balloons that might also resulted in burst. 

(v) [Exception]

  • Helium Balloons will be delivered at the timeslot selected. However in an unlikely event, due to weather or traffic conditional, the actual delivery time might take additional 30 mins to an hour of specified time and rejection of receiving balloons from the delivery team is not allowed where the balloons has already been inflated.

(vi) [Amendment]

Please update us at least 2 working day before the booked date for any amendment in due to change of date, time and address. We will not be able to amend if the notice is given by last min when the balloons is inflated, tested for quality control.

(vii) [Restricted]

  • The restricted point that we are unable to deliver direct to the location are:
    • East Coast/ West Coast Park BBQ Pit & Shophouse.
    • Bus-Stop
    • Road Side
    • Villa which required Buggy access
    • Yacht port
  • You are still able to place the order however the delivery will only drop off at the lobby/ pickup point or the nearest car park. The driver will call you upon/prior to the delivery location on the actual day if there is any problem and we hope for your kind understanding in this.
  • There will be an additional $20 on top of the delivery fee if you would like us to deliver to the restricted location point stated.
 
2) Helium Balloons Collection 

(i) [General]

  • Helium Balloons can only be collected from the earliest time-slot selected/booked by your selection during the ordering.
  • Balloons are fragile and tend to burst easily. Please protect your balloons from any hard knocking or banging to any objects that might leave the balloons in shock or holes builded in the surface resulted in leakage.
  • Balloons is not advisable to place in the hot surroundings such as (Car boots or leave unattended during in the vehicle when the car temperature is raising such as under the hot sun) that will result in gas expansion and burst. We will not be responsible if the balloons is not handling with care with the stated conditions).
  • Gas will compress if the temperature is cold and expand in hot surrounding.  It is advisable to request a straw from our store crew during your collection if your order consist of 40inch letter/number foil balloons.

(ii)[Amendment]

Please update us at least 2 working day before the booked date for any amendment in due to change of date, time and address. We will not be able to amend if the notice is given by last min when the balloons is inflated, tested for quality control.

(iii) [Care]

  • Handle the balloons with care and avoid contact with any sharp point or contact with any object as balloons are consider fragile item. It is also advisable to check on your surrounded car interior for any potential sharp edges that might damage the balloons. We will not be responsible if the balloons is damaged causes by the handling method after receiving.
  • In an incident that the foil balloons burst or leak. Defected balloons has to bring back to us for any replacement by collection only.
  • Balloons will expand or contract due to temperature different and this might resulted to the customised balloons label crumpled. Please avoid bringing the balloons to the area between point with huge temperature different as this will stress to the balloons that might also resulted in burst. 

(iv) [Late Collection]

  • Helium balloons will be hold outside the store if the collection time has passed our operation hours. We will not take any responsible if the balloons is missing or damaged afterward.
 
4) Helium Balloons Floating Time
  • It is important to understand each type of balloons by their floating lifespan as an advisory measurement. We do not encourage to collect the balloons early as it will shorten the lifespan of the floating hours.
  • Always book your balloons in the same event date only.

[Latex Balloons]

  • 12 inch latex balloons ~ approx 8 hours
  • 16 inch latex balloons ~ approx 10 hours
  • 36 inch plain latex balloons ~ approx 24 hours
  • 36 inch 2.5cm confetti latex balloons ~ approx 20 hours
  • 36 inch 1cm metallic confetti latex balloons ~ approx 24 hours

[Foil Balloons]

  • 16/18 inch foil balloons ~ at least 24 hours
  • 40 inch giant number/ letter foil balloons ~ at least 24 hours
  • Foil Balloons bouquet ~ at least 24 hours
  • Orbz Balloons ~ at least 24 hours to 3 days
  • Airloon Balloons ~ at least 24 hours to 3 days

[Bubble Balloons]

  • 24 Inch Personalized Bubble Balloons ~ at least 24 hours to 3 days

Nevertheless, for all types of balloons, optimally, we will only recommend to collect / opt for delivery on the actual event date itself to prevent the balloons from oxidize / or wrinkles/ air bubbles in label especially for personalized stickers.

We do not bear any responsible if the balloons is not floating after the floating hours listed.