Strictly no walk-in for any viewing and purchase. Orders to be placed online.
We’ll need 1 business day (excluding Thursdays, weekends & Public Holiday) to process and pack your parcel. If required urgently, please check with us via ALL our communicating platform and we might be able to make an exception.
You will be receiving a confirmation email from us with order number in 6 digits after we have processed the order. For example, #123456. (Do check your provided email inbox with search keyword “Misty Daydream” if you don’t receive the order number. Occasionally, the mail might be under spam folder so do check your spam inbox as well.) Do double check the order and the particulars you have provided to us is correct.
(Party Decoration) – Orders will be processed and earliest collection will be from Next Working Day afternoon 2pm onwards.
(Helium Balloons + Decoration Item) – Orders will be processed on the next working day and you are able to select the collection/delivery time slot during checkout.
(Customised Item) – Please be aware that there will be production lead time. Production Lead Time will be stated in the specific listing. You will receive the confirmation email once the item is ready for collection. Alternatively, you may check on the order status via this link. The status will be as “Processing => Pending Production => Completed” stages. Only to come down for collection if the status is showing as “Completed”. If the lead time has already passed and the status is still showing Pending Production, you may check up with us via Live Facebook Chatbox located at the bottom of the page or via WhatsApp number stated in Contact Us Page.
Quote us your Order number upon reaching. (If someone else is collecting on behalf of you, do let him/ her quote on the order number, as well as the items list.)
You will be required to come down within 60 days from the date of purchase for self-collection. It is advisable to seek for standard courier for parcels delivery if you think you can’t collect within 60 days as items that are not claimed within 60 days will be discarded non-refundable and not exchangeable.
NOTE: If you need urgent collection for the same day, do drop us a message with your order number via Facebook or Whatsapp chat box at right bottom of the page to check for availability first.
Collection timing (For Helium Balloons Only or Helium Balloons + Items)
Monday to Friday: 10am to 1pm and 2pm to 6:30pm
Saturday & Sunday : 10am to 5pm
Collection timing (For Items Only)
Monday to Friday: 2pm – 6:30pm
Saturday & Sunday : 12pm to 5pm
3 Ang Mo Kio Street 62, [email protected], #08-25, S569139 (5 mins walk from Yio Chu Kang MRT station)
*There are reserved parking slots outside the unit. If you are driving, you may drive up to level 8 and park outside our store unit during collection for easy loading, especially for helium balloons collection.