General Information

We will need 1 to 2 business days (excluding Thursdays, Weekends & Public Holiday) to process and pack your parcel. Mailing timeframe given is on top of the processing lead time given.

If order consist of Customized items, there will be additional production lead time on top of the mailing timeframe given. Please refer to the individual customised listing for the estimated lead time.

Please note that shipping details mention below is only available for Singapore region and for other country, we will need you to email/ whatsapp us @ +6582227491 so that we can calculate the shipping cost for you.

 

Order Readiness 

You will be receiving a confirmation email from us once we have processed the order. (Note, occasionally, email might be inside the spam box)

For customised, confirmation email will indicate that item is ready and we will prepare in-accordingly to your input shipping method. If the shipping method is self collection, you may proceed to collect the item from us.

Order included with customised item will only be posted out once production is completed and from posting out it will take additional below shipping timeline.

If you need normal items to be posted out first and customized item to be posted out after production date, you will have to place as separate orders.

 

Mailing Information

For mailing: Items will be posted out in 1-2 working days (excluding Thurs, weekends and Public Holidays). Please buffer extra 1-2 working days on top of below delivery timeline from respective courier for the parcel to reach to you. For both Normal Mail or Courier delivery, specific timeslot and request can’t be fulfilled via MEMO as it all depends on the courier route (9am to 10pm delivery) and it is beyond our control. 

Singpost Normal Mail:  Please be advised that Misty Daydream will not be liable for any loss and delayed parcels should you opt for Singpost Normal Mail. You are advised and recommended to opt for courier with tracking number to ensure your purchase reaches you safely. For Singpost normal mail, it is not doorstep delivery and it will be posted to letterbox only.

Standard Courier:  You will be receiving tracking number/updates from the courier via SMS once the parcel has been posted out.

  • In case of any shipping related matters, please contact the courier directly to follow up.
  • In any mishap that the delivery fails, for instance, there is no one to receive the parcel at the point of delivery, you will need to contact the courier directly to re-schedule.
  • We should not bear any responsibility with any courier delay where it is handled by external courier that is beyond our capacity in control. However we will try our best to resolve this issue. 

Express Courier: Order will take 1 to 2 working day to reach you after it is placed from the website. Working day does not include (Thursday, Weekend and PH)

For Self-Collection (Only Available from June 19): Items will be ready for collection on next working day (excluding Thurs, weekends and Public Holidays) 3pm onwards. Please check on collection address and availability timing from HERE.

Mailing options (Items only)

Delivery Options Flat Rate Timeframe Tracking
Singpost Normal Mail SGD 1.50 2-6 working days No tracking details (NOT Recommended). Occasionally may have mail lost or mail delay.  Misty Daydream will not be liable for any loss and delayed parcels
Standard Courier SGD 4.00 1-3 working days With tracking details (Recommended)
Free Standard Courier SGD 0 1-3 working days Will be available for above $80 purchase. (only applicable for purchase without helium balloons in cart)
Self-collection Free

Next working day after 2pm at our warehouse (LINK@AMK)
Details for Self-Collection: CLICK HERE.

 

 

Delivery options (Helium Balloons Only or / Items + Helium Balloons)

Orders to be placed at least 2 working days or more in advance. Specific date and time with 1 hour time frame can be selected at the checkout page. Request can’t be fulfilled via MEMO in delivery without getting a confirmation from our staff for special request. If your event date and timing can’t be fulfilled from stated timeslots, do inquire with us via Facebook chat box or email to sales@mistydaydream.com to check on the availability.
– Items placed together in the cart with helium balloons will be able to self collect on the next working day. Please check on collection address and availability timing from HERE.
In case you want items to be mailed out to you first, you will have to place separate orders with correct delivery option. Do not combine all the items and helium balloons in one order and write in MEMO to be delivered with different delivery options. For example, if you want the decors items to be mailed to you first and for helium balloons to be delivered only on the actual event date, do place separate orders, one with courier option for instance and the other separate order with helium balloons delivery service.
Delivery Options Flat Rate Details
Helium Balloons Delivery service
(Islandwide flat rate)
SGD 30.00 Delivery timing:
Mon, Tues, Wed, Fri: 10am-6:30pm
Sat, Sun: 10am-5pm
Self-collection Free

Collection from our warehouse (LINK@AMK)
Collection timing:
More info HERE.

In short, please refer to below diagram for your reference.