We’ll need 1 business day (excluding Thursdays, weekends & Public Holiday) to process and pack your parcel.

As we are not a retail store and, we strictly DO NOT accept walk-in customers currently and all the orders to be placed online at least 1 day in advance. Orders will be processed next working day and earliest collection will be from Next Working Day afternoon 3pm – 6:30pm. On subsequent days, you may collect between 10am-6:30pm.

For example, if your order is placed on a Monday, it will only be ready from Tuesday afternoon 3pm onwards as earliest collection date and time. Wednesday onwards, you may collect between 10am-6:30pm.
If you order is placed on a Wednesday, it will only be ready from our next working day (we are closed every Thurs), Friday afternoon 3pm onwards.
If you order is placed on a Friday, it will only be ready from our next working day, Monday afternoon 3pm onwards.

You will be receiving a confirmation email from us with order number in 5 digits after we have processed the order. For example, #12345. (Do check your provided email inbox with search keyword “Misty Daydream” if you don’t receive the order number, as occasionally, the mail might be under spam folder)

Do take note of our operating days and hours and quote us your Order number upon reaching. (If someone else is collecting on behalf of you, do let him/ her quote on the order number, as well as the items list.)

You will be required to come down within 60 days from the date of purchase for collection. Otherwise, your orders will be removed from the store and voided. It is advisable to seek for standard courier for parcels delivery if you think you can’t collect within 60 days as items that are not claimed within 60 days will be discarded and are non-refundable and exchangeable.

NOTE: If you need urgent collection for the same day, do drop us a message with your order number via Facebook chat box at right bottom of the page to check for availability.

Collection timing (For Items Only)
Mon, Tues, Wed, Fri: next working day after placing order 3pm – 6:30pm, (OR) 2nd working day onwards 10am-6:30pm
Sat, Sun, Public Holidays : 11am-3pm

Collection timing (For Helium Balloons Only or Helium Balloons + Items)  
Mon, Tues, Wed, Fri: 10am-6:30pm
Sat, Sun, Public Holidays : 10am-4pm

Please be informed of our schedule for Chinese New Year Holidays!

16 Feb (Friday) : Closed

17 Feb (Saturday) : Only appointed helium balloons collection.
18 Feb (Sunday) : Closed
19-21 Feb (Mon-Wed), 25-28 Feb (Mon-Wed) : Personalized Balloons are not available for these dates.

3 Ang Mo Kio Street 62, LINK@AMK, #08-28, S569139 (5-10 mins walk from Yio Chu Kang MRT station)

*There are reserved parking slots outside the unit. If you are driving, you may drive up to level 8 and park outside our store unit during collection for easy loading, especially for helium balloons collection.